Shipping Policy

At Fábrica de Alegrias Chocolates, we are committed to providing a satisfactory and transparent shopping experience for our customers. Therefore, we have developed this Shipping Policy to clarify the procedures and deadlines related to the delivery of our products.

Order Processing: After payment confirmation, our packaging and logistics experts immediately begin preparing your order for shipping. Orders are typically processed and shipped within 15 business days. Other deadlines can be analyzed.

Shipping Options and Shipping Price: We offer different shipping options to meet your needs. Shipping costs are calculated based on the weight of the order, the shipping method selected and the destination. You will be able to view the shipping price during the checkout process before finalizing your purchase.

Possible Interruptions in Delivery Service:It is important to note that whilst we will do our best to meet estimated delivery times, delivery services may be subject to unforeseen interruptions such as strikes, adverse weather conditions or operational issues. In these circumstances, we will do our best to inform you of any delay and resolve the situation to the best of our ability.

International Delivery: We offer international shipping to serve our customers around the world. Delivery times for international shipments can vary significantly depending on the destination country and local customs regulations.

Return policy: If you are not satisfied with your order for any reason, please see our Return Policy for information on how to return or exchange the products you purchased.

Contact: If you have any questions or require assistance related to shipping your order, please contact us using the information provided on our website. Our customer service team will be happy to help you.

Thank you for choosing Fábrica de Alegrias Chocolates for your personalized chocolate needs. We are committed to providing the best service possible and ensuring that your shopping experience with us is exceptional in every way.